Complaint

We act solely as an intermediary and are not a party to the agreement between the supplier and you. Therefore, any errors or deficiencies in the agreed service should be reported directly to the supplier.

What happens if we cannot agree?

If we cannot agree, you may use one of the following dispute resolution bodies, among others: Visita Disciplinary Board of Responsibilities, which is the industry’s own complaints board. We will comply with the recommendations of the Disciplinary Board. http://www.visita.se/mitt-foretag/Ansvarsnamnden/ The National Board for Consumer Disputes (see address below). The National Board for Consumer Disputes is an approved dispute resolution body under the Law on Alternative Dispute Resolution. We will comply with the recommendations of the National Board for Consumer Disputes. Alternatively, you can turn to the European Commission’s online dispute resolution platform: http://ec.europa.eu/odr We do not undertake to participate in dispute resolution procedures other than those of the National Board for Consumer Disputes and Visita Disciplinary Board of Responsibilities but will take a stand on this issue in the event of a dispute. You are also free to take the dispute to a general court. Address for the National Board for Consumer Disputes: Allmänna reklamationsnämnden, Box 174, SE-101 23 Stockholm, Sweden www.arn.se